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Gaining a Competitive Advantage with Salesforce Einstein GPT

Since the release of ChatGPT by OpenAI in September of 2022, Generative AI (GenAI) has been the main topic of almost all technology conversations.  Companies have been rushing to release GenAI tools to supplement their solutions and corner what is predicted to be a $1.3 Trillion industry over the next 10 years. In March of 2023, Salesforce introduced Einstein GPT, a generative AI tool to be utilized in conjunction with other Salesforce Cloud products and has continued to enhance and expand its capabilities.

Convergence between IT and OT security is a must

More and more companies are integrating information technology, such as sensors and other IoT devices, into their operational systems. This convergence of IT and OT, in addition to a lot of benefits, also brings additional security risks. To cover these risks, companies need a solution as well as a partner that master both domains, such as Fortinet and Inetum.

Get Even More out of your Teams Telephony with Tendfor

More and more organizations are using Microsoft Teams not only as a virtual meeting room, but also as a cloud-based call center. As a result, the demand for additional, more advanced telephony options for the platform is also growing. “Anyone looking for specific functionality tailored to reception, a service desk or a large contact center will find the perfect complement to Microsoft Teams Calling in Tendfor’s range,” says Tom Vanderstraeten, Technology Expert Modern Workplace at Inetum.

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